Our standards

Operation Mercy is in special consultative status with the United Nations Economic and Social Council (ECOSOC) since 2014.

Operation Mercy strongly supports the Core Humanitarian Standard on Quality and Accountability (CHS).

We are a signatory to the Federation of International Red Cross and Red Crescent Society's principles of conduct. Therefore:

  • The Humanitarian imperative comes first.
  • Aid is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind. Aid priorities are calculated on the basis of need alone.
  • Aid will not be used to further a particular political or religious standpoint.
  • We shall endeavour not to act as instruments of government foreign policy.
  • We shall respect culture and custom.
  • We shall attempt to build disaster response on local capacities.
  • Ways shall be found to involve programme beneficiaries in the management of relief aid.
  • Relief aid must strive to reduce future vulnerabilities to disaster as well as meeting basic needs.
  • We hold ourselves accountable to both those we seek to assist and those from whom we accept resources.
  • In our information, publicity and advertising activities, we shall recognise disaster victims as dignified humans, not hopeless objects
For more details see: http://www.ifrc.org/publicat/conduct/code.asp

Data Privacy Policy

We are delighted that you have shown interest in Operation Mercy. Your data privacy is our priority. We do not share your personal data with third parties. At times, we may process personal information for certain legitimate business purposes such as to:
  • identify and prevent fraud
  • enhance the security of our network and information systems
  • better understand how people interact with our website
For more information regarding Operation Mercy’s Data Privacy Policy please  click here.


Whistleblowing is the act of informing an independent authority, appointed by Operation Mercy, of a misconduct that has not been handled by local policy and leadership after they have been made aware of it.

By providing this channel for reporting misconduct, we hope to be able to handle misconduct swiftly, fairly and with transparency, without endangering our reputation or having people accused unjustly.


The concerns should relate to behaviour, conflict, or disagreements over contracts and payments and should relate to a specific malpractice or wrongdoing by a staff member, consultant, contractor or volunteer over which the management of Operation Mercy has authority and control.

Situations are to have been reported within the regular policy system and the local leadership first. Should those systems seemed unable or unwilling to act, when a specific wrongdoing is not covered by local policy, or if a staff person does not feel treated fairly in this system, the whistleblowing option is open to her or him.

How to report your concerns

Due to the linguistic and cultural diversity of our staff, there are two possible ways to file a concern. Concerns should be reported in one of the following ways:

  • Via email to complaints@mercy.se
    This address is monitored by a Whistleblowing Committee.
  • In person to your in-country policy and staff representative.
    This will support whistle-blowers who wish to make a complaint in their own language or to a familiar person.

What to include in your report:

  • Clearly state the facts and details of the concern. If the report involves a child / vulnerable adult / beneficiary, do not disclose their specific name(s) or details.
  • While the report can be sent anonymously, anonymous reports are very difficult to investigate. Therefore, the whistleblowing committee encourages the person making the report to provide a contact name and telephone number/email address.
  • If the person making the report does not have access to a computer or telephone, you should give your report to the appointed person in your location. We are committed to making sure that all three options are independent and confidential.

We are committed to making sure that both options are independent and confidential.